Quality Assurance Policy

In order to ensure that, in a manner compatible with our principles, quality delivery and continuous improvement permeates our culture, it is our policy to:

• Through our self-assessment framework, regularly monitor and demonstrate the extent to which staff comply with agreed best practice and meet pre-determined performance standards.
• Through line-managers, engage individuals and teams in appropriate training and development activity which disseminates good practice and enhances their ability to achieve and exceed pre-determined standards of performance.
• Involve all staff appropriately in the ongoing identification of and commitment to practices, procedures and standards which lead to achievement of our agreed primary outcomes and which serve all other company policies.
• Reflect stakeholder views and expectations in the measurement and monitoring of performance and in the development of good practice.

Project and risk management

We believe three essential requirements need to be in place for projects to be successful:

1. Rigorous challenge and scrutiny of projects at each key stage in their lifecycle;

2. Highly skilled and capable programmers and project managers; and,

3. Effective engagement with clients.

Monitoring and Review

We measure and analyse the adequacy, efficiency and effectiveness of each process in fulfilling its purpose and objectives.

Risk assessment policy

Effective risk management is essential for the success of our partnerships and projects. Our capacity to make provision for risk and uncertainty is important for the delivery of high quality services and the development of effective business solutions.

Momo strive to achieve the right balance between innovation and the avoidance of the unforeseen by employing a fully developed approach to risk management.

Delivering your services through partnerships can bring significant benefit and bring about innovation. However, along side the benefits, there are always the concerns of reduced direct control; by using effective planning and risk assessment, communication and reviews, this apprehension can be greatly reduced.

At the beginning of any project we'll sit down with you and clarify objectives, define roles and responsibilities with any necessary compromises between partners and share all information gained.

Planning to assess risks, reviews to keep our clients informed and involved and making adjustments to schedules if the project evolves, all ensure the delivery of projects within specified timescale.

Our risk assessment procedure can be broken down into the following steps;

1. Risk identification and assessment, sharing a common understanding of risks with clients.

2. Joint risk register, The Office of Government Commerce's (OGC's) EffectivePartnering guide says that "A shared risk register ensures complete understanding for both parties about risks to implementation and ongoing service delivery, and enables a joint approach to managing risks. Clarity of who is responsible for, and manages, which risks is also essential. Open Book arrangements can also help to ensure transparency in judging financial risks. "

3. Allocation of risk ownership, clarity about who is carrying which risks and what the requirements are for providing information.

4. Monitoring risks, establish a scale of risks and how they are being managed. It is important to establish what information will be provided and by whom.

5. Reviewing risks, by communicating regularly with our clients' perceived risks can be evaluated and resolved.

6. Managing risks is something that is integrated into day to day management of projects. We take prompt action when it looks like there may be a potential risks to delivery

7. Risk communication, shared risk assessment helps to avoid varying perspectives on a problem, communication creates understanding and the means to resolve and move forward.

8. Contingency Planning, we establish clear plans of action if risks materialise.