Frequently Asked Questions

I am not receiving any emails, what is the problem?
If you are not receiving any emails, prior to contacting us we would like you to check the following items from below before calling us.

• Check you are connected to the internet
  
• Go to a website you haven't visited before, to avoid the misconception that you are connected. Momo Recommends www.cnn.com or www.espn.com
  
• Do you have any spam filters/software, which could be blocking your incoming email? If so we recommend you to disable them temporarily and re-check your email.
  
• Close down your email application and reopen it, does the problem still persist?
  
• Can you try sending yourself a test email from a web based email account such as MSN Hotmail, Yahoo, Lycos Mail?
  
• If the problem still persists go to the contact area of the support site and use the web form to send a support ticket. *Please remember if your having problems receiving email please do not use your email account that you are having problems with. Please use a web based email account, in order for you to pickup the support tickets.

I cannot send any email, what is the problem?
If you cannot send any emails, you will need to contact your ISP regarding this, as Momo does not support any outgoing emails.



How can I reduce the amount of Spam I receive?
Company's all across the world are trying to tackle this huge problem. Momo has taken the initiative, to put a Spam filter in place, to try and help the reduce the amount of Spam you receive.

All e-mail's that the Spam filter detects as Spam will be marked as
"** Tagged as possible SPAM by Momo **"
Momo will deliver all email to you whether or not it is marked as Spam and will NOT delete any emails.

We recommend you to put a filter on to look for "** Tagged as possible SPAM by Momo **" in the subject line of all emails, to move the email into a spam folder. We strongly recommend you check the email that gets moved to the folder, to look for false positive emails.



An email I received was marked as Spam, that is not Spam, what do I do?
If you receive an email that is marked as Spam, send a copy of the email to notspam@momo.co.uk and the email address will be added to your own safe list at the Spam filter. You will receive a confirmation email once this process is done.



I received an email that was spam, which was NOT marked as Spam, what do I do?
If you receive an email that is Spam, which has NOT been marked by our Spam filter. Send a copy of the email to spam@momo.co.uk we will then investigate the email message to improve our spam filter.